We have a saying where I work: “Everything has a place”. If you don’t know, I currently work in retail. This means I experience retail bullshit. So, it goes with face-to-face customer service jobs.
Just remember that rule we live by.
I’m stocking in my department, which is kitchenware. The aisle I was hanging out in for the most part had all my water bottles & travel coffee mugs. This lady comes over carrying a thermal water container she had picked up in sporting goods and begins browsing what I have for drink containers in my area.
This is when I could feel it.
My spidey senses could feel this lady was about to dump the container she came over within my section. As I’m organizing the stuff in my work cart, she stands there kind of rotating the foreign container in her hand while she holds another container she just found in her other hand. And she just stands there. And stands there. And I continue organizing my cart. By this point, I can feel she knows I’m on to her.
Finally, she walks over to the end of the aisle and I go to put something away. This took no more than five seconds. I come back into my aisle, and she’s back in the same spot she was in before, still pretending to browse, but this time without the foreign container she came over with. Finally, she walks away.
I go to check and sure as hell, she left the container from sporting goods in my area, shoved back on the shelf as if she was trying to hide it. I pick it up and walk out of the aisle to see her walking towards the registers.
Here’s the thing: she could have given it to the cashier and kindly explained she no longer wanted it. The cashiers have a bin for such items. Instead, she hangs out in my aisle like a small child who’s about to do something they know they shouldn’t do, yet they’re going to do it anyway the minute you’re not looking at them. This is how grown people behave, apparently.
It’s little things like this that drive me insane. I take pride in how my department looks. I’m constantly working to make my area look presentable and shoppable. I despise overstock, and I’m constantly flexing and facing items up to give the appearance of a full department, even when I’m lacking product.
The lack of concern for that work some people have annoys me. I spend a good chunk of my day at work. It is a second home. Imagine if I came in your home and just started moving things around and leaving things where they don’t belong. I’m guessing you wouldn’t like that much. Yet, people come into my store and do this all the time, with little regard for the time and effort someone spent trying to make each department look organized and shoppable.
I usually don’t air my work frustrations out. But, this case in particular blew my mind because of the length this person was going to go to not do the right thing when a more reasonable solution was right in front of her. She could have even given the item to me. All I ask is that we all consider the work people do and at the very least try not to make their job any more difficult than it already is.